|
|
|
|
CUSTOMER SERVICE SHIPPING AND HANDLING RETURNS AND EXCHANGES SIZE CHART CONTACT US PRIVACY AND SECURITY ORDERING INFORMATION PAYMENT METHODS GIFT PURCHASES |
If you order something and you just don't like it for ANY reason within 30 days of your date of delivery ship it back for an exchange or refund (as long as you haven’t worn it). For the health and safety of our employees and in accordance with Michigan State Law regarding Health and Safety No returns of worn items of intimate apparel can be accepted. We understand that upon receiving your merchandise your first thought is to try it on to see if it fits before preparing yourself for that special moment or vacation. We encourage this. Please wear a liner on any outfit that has a panty bottom. We believe that you share our safety and health concerns and will take the time to try on your special outfit/s carefully. We are very appreciative of this. Our understanding of the term "worn" is that it has obviously been "used". This includes items that have been "washed". I’m sure that no more explanation than that is necessary. Any items returned to us in this condition will be documented then discarded and no refund issued. If you are like most people out there and have taken the time to be careful and safe with the product then we are very pleased to accept your return or exchange.
For Returns please mail the product back to us in its entirety with all labeling and packaging intact. Enclose the original packing slip or a note telling us who it is from, along with your address and phone number. Please do not send us a return with no note or packing slip. We will have no idea whom it is from. Any returns without all labeling and packaging intact will be refused. Please note that it is your responsibility to ensure that we receive your return or exchange. We would recommend that you send your exchange or return with delivery confirmation. We are not responsible for Carrier loss. No returns or exchanges will be processed until we receive the product in unworn condition. All returns are processed in a timely manner and Credit Card refunds and Company checks are normally issued within 5 to 7 days depending on order backlog. For exchanges please mail the product back to us in its entirety with all labeling and packaging intact. Enclose the original packing slip or a note telling us who it is from, along with your address and phone number. With an exchange please indicate in the note which item/s you desire exchanged and for what size, etc,. Enclose a check for $3.50 (Domestic U.S. orders) to ship your exchange back. For international customers please go to Payment and select $7.00 in BUY buttons. This will give you an order total of $10.00 which is our cost for international return shipping. Please do not send us an exchange with no note or packing slip. We will have no idea whom it is from. Any exchanges without all labeling and packaging intact will be refused. Please note that it is your responsibility to ensure that we receive your exchange. We would recommend to send your exchange with delivery confirmation. We are not responsible for Carrier Loss. No exchanges will be processed until we receive the product in unworn condition. Ship the package to: Anastasia's If you are concerned that you might receive an exchanged or returned item and are worried about the quality or safety of your item. DO NOT BE! All exchanges and returns are carefully inspected, then vacumed and UV sterilized before being repacked and placed into inventory. |
